1

CRM: Profiting from understanding customer needs

Year:
2004
Language:
english
File:
PDF, 182 KB
english, 2004
7

Managing conflict to improve the effectiveness of retail networks

Year:
2004
Language:
english
File:
PDF, 211 KB
english, 2004
26

Invisible costs in offshoring services work

Year:
2008
Language:
english
File:
PDF, 285 KB
english, 2008